Front Desk Officer - Dive Center (Nusa Penida)

Join our vibrant international dive center in the stunning paradise of Nusa Penida, Bali, as a Front Desk Officer and become the welcoming face of unforgettable underwater adventures. In this dynamic role, you will be the first point of contact for guests, ensuring seamless check-in and check-out processes, and providing exceptional customer service that sets the tone for their unforgettable dive experience.

Nusa Penida Dive Center is a leading provider of scuba diving tours and courses, known for its pristine waters and diverse marine life. As part of our team, you will contribute to our mission of promoting sustainable diving practices and preserving the marine ecosystem. Every day, you will handle a variety of tasks, from managing reservations and payments to assisting with dive equipment preparation and coordinating with our team of professional dive instructors.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk, ensuring a warm and welcoming atmosphere.
• Handle check-in and check-out processes efficiently and accurately.
• Manage reservations, payments, and guest inquiries using our in-house booking system.
• Assist with dive equipment preparation and maintenance, ensuring all gear is in good condition for each dive.
• Coordinate with dive instructors and support staff to ensure smooth dive operations.
• Provide information about dive sites, safety procedures, and local attractions to enhance the guest experience.
• Monitor and report any issues or concerns related to guest satisfaction and safety.
• Maintain a clean and organized front desk area, ensuring all necessary supplies and documentation are readily available.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or customer service role, preferably in a tourism or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Fluency in English, both written and spoken, is essential. Knowledge of other languages is a plus.
• Basic computer skills, including proficiency in Microsoft Office and our in-house booking system.
• Strong organizational skills and attention to detail, with the ability to work in a fast-paced environment.
• Enthusiasm for scuba diving and a passion for marine conservation.
• Ability to work flexible hours, including evenings and weekends, to accommodate guest schedules.
• Valid diving certification (e.g., PADI, SSI) is a plus, but not mandatory.

🛠️ Keahlian

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