Enterprise Key Account Manager (KAM) - GrabMart Associate

Join a leading digital ecosystem as an Enterprise Key Account Manager (KAM) for GrabMart and drive strategic partnerships with high-value merchants in Jakarta. In this dynamic role, you will be at the forefront of expanding GrabMart’s merchant network, fostering long-term relationships, and maximizing revenue growth. Grab, a trusted name in Southeast Asia, offers an unparalleled platform to connect with millions of users daily. As a KAM, you will leverage your industry expertise to identify, engage, and retain top-tier merchants, ensuring their success on GrabMart. This is your chance to be part of a company that is revolutionizing the way people shop and eat.

In this role, you will work closely with merchant teams, sales representatives, and GrabMart’s operations department to ensure seamless onboarding, continuous support, and performance optimization. You will be responsible for developing and executing comprehensive account plans, conducting market analysis, and driving data-driven decisions. With your strategic insights, you will help GrabMart achieve its ambitious growth targets and solidify its position as the leading e-commerce platform in the region.

GrabMart is not just a marketplace; it is a community. As an Enterprise KAM, you will play a pivotal role in building and nurturing this community, ensuring that every merchant feels valued, supported, and empowered. Join us in shaping the future of digital commerce and make a tangible impact on the lives of millions.

📋 Tanggung Jawab Pekerjaan

• Develop and execute strategic account plans for high-value merchants, focusing on revenue growth and customer satisfaction.
• Conduct market analysis and competitive benchmarking to identify opportunities and threats.
• Build and maintain strong relationships with key merchant accounts, acting as their primary point of contact.
• Collaborate with cross-functional teams to ensure seamless onboarding, continuous support, and performance optimization.
• Drive data-driven decisions by analyzing merchant performance metrics and providing actionable insights.
• Stay updated with industry trends and best practices to ensure GrabMart remains at the forefront of the e-commerce landscape.
• Conduct regular reviews and audits to ensure compliance with GrabMart’s policies and procedures.
• Represent GrabMart at industry events, conferences, and networking opportunities to build brand awareness and thought leadership.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in sales, account management, or a related field, with a proven track record of driving revenue growth.
• Strong understanding of the e-commerce and food delivery industry, with a focus on GrabMart’s unique value proposition.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with key stakeholders.
• Proficient in using CRM tools such as Salesforce or HubSpot.
• Fluency in both English and Bahasa Indonesia.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decisions.

🛠️ Keahlian

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