Inbound Customer Care Specialist - Bandung

Join Infomedia Nusantara as an Inbound Customer Care Specialist in Bandung and play a pivotal role in delivering exceptional service to Telkomsel customers. This position is ideal for dynamic professionals who thrive in fast-paced environments and are passionate about helping others. As part of our dedicated team, you'll be the first point of contact for customers, ensuring their queries and concerns are resolved efficiently and professionally.

At Infomedia Nusantara, we are committed to providing top-notch customer care services. Located in the bustling city of Bandung, our office is a vibrant hub of activity, offering a dynamic and supportive work environment. You'll have the opportunity to work with state-of-the-art tools and technologies, including CRM systems like Salesforce and Zendesk, to streamline customer interactions and improve service quality.

In this role, you'll handle a high volume of inbound calls and chats, providing timely and accurate responses to customer inquiries. You'll also be responsible for maintaining a high level of customer satisfaction by resolving issues promptly and escalating complex cases to the appropriate teams. This is a fantastic opportunity to grow your career in the customer service industry, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints by following established procedures and protocols.
• Escalate complex cases to the appropriate teams for further resolution.
• Maintain a high level of customer satisfaction by ensuring all queries are addressed professionally and efficiently.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Collaborate with cross-functional teams to ensure seamless customer service delivery.
• Stay updated with the latest industry trends and best practices in customer service.
• Provide regular reports on customer interactions and service performance metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proven experience in handling inbound customer inquiries via phone, email, and chat.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills, with the ability to work under pressure.
• Proficiency in using CRM systems like Salesforce and Zendesk.
• Fluency in both written and spoken Indonesian and English.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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